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2017 ANNUAL LEADERSHIP FORUM

Last week Rehab Management hosted our Annual Leadership Forum.

Our managers from around Australia gathered in the beautiful Manly in what was a successful, strategic and empowering event.

Thank you to all of our managers for attending and corporate team who made the forum come to life.

Also a special mention to our guest speaker Angela Lewis from OrgCultureBites, who led the team through a session on how to develop a high performance culture.

 


TIME TO PUT SOME 'SKIN IN THE GAME' - AWARD-WINNING OCCUPATIONAL REHAB FIRM EMBRACES RESULTS/OUTCOMES-BASED PAY-FOR-PERFORMANCE

Rehab Management is an award-winning Australasian occupational/vocational rehabilitation provider which believes in taking accountability for enabling the ‘life outcomes’ that clients, mostly injured workers, achieve – especially those relating to return-to-work.

The company has been building evidence and data about the outcomes facilitated by a team of experienced occupational therapists and their professional partners in the allied health and employment related areas (such as physiotherapy, psychology and job transition support).

The company’s customers, primarily state and federal regulators, self-insured employers and insurers, are (rightly) demanding better and more overt demonstration of their ‘return on investment’. It has always been relatively easy to show the ‘outputs’ of occupational/vocational rehabilitation however, like most healthcare-related areas, being able to evidence what has been achieved for, and with, individuals and the impact of those outcomes at Scheme and societal levels is difficult. The attribution of efforts and the multi-factorial complexity of the dynamic in workplace rehabilitation between individuals & their families, employers, insurers/regulators and treaters makes for a challenging measurement framework. And then the leap to linking those results/outcomes with pay is one the industry has been reticent to embrace.

However, Rehab Management is already demonstrating that it is achievable, and indeed, desirable to get on board with the push towards greater accountability for outcomes, and performance-based pay. The outsourced claims managers in the Workers Compensation Schemes in Victoria and NSW have for years had performance incentive components relating to Scheme outcomes. In some instances with proactive sub-contractors like Rehab Management, they have been these with their partners.

Rehab Management’s view is that it works best where there are integrated models of service delivery with clearly defined leadership. And where there is a direct link to both the customer-centric objectives, and reductions in the costs and liabilities, of the Scheme.

The Results Based Accountability (RBA) model which is internationally renown and used extensively in Australia and NZ, especially in Health relies on two key dimensions (refer to the Ministry of Health website for explanation and examples, http://www.health.govt.nz/about-ministry/what-we-do/streamlined-contracting/results-based-accountability):

  • Population-based, i.e. targeted client cohorts, and
  • Performance-based, i.e. how much, who well and is anyone better off.

The link to pay has always been a vexed issue for providers. The readiness to back yourself and your team, and to accept that there are variables you don’t control is key. Rehab Management already has outcome-based payment components with insurers and regulators in NSW, Tasmania and at a Commonwealth Agency level. The company has been investing in research around innovative performance measurement and pay mechanisms and believe for organisations like theirs where there’s a willingness to putting some ‘skin in the game’ that there is exciting potential to be linked to both Scheme customer and liability objectives.

There’s lots of balanced reviews of both RBA as a tool and as a pay for performance mechanism in Healthcare, and a strong emerging body of best practice evidence plus some cautionary tales. Check out the following links:

https://democracy.swansea.gov.uk/documents/s14057/09A%20-%20RBA%20Toolkit.pdf?LLL=1

https://ahha.asn.au/sites/default/files/docs/policy-issue/deeble_issues_brief_no_5_partel_k_can_we_improve_the_health_system_with_pay-for-performance_0.pdf

 


 

VICTORIA TEAM ACHIEVES 3 STAR RATING FROM WORKSAFE VICTORIA (OES)

Rehab Management is one of only 4 providers in Victoria who are eligible to receive the rating from Worksafe.


At Rehab Management we are committed to consistently achieving results of a high standard which is highlighted by our Victorian team again attaining a 3 Star rating from Worksafe Victoria for OES (Original Employer Services).

The achievement is testament to our Victorian team’s work ethic and commitment to providing a service which warrants these kinds of accolades. The 3 star rating is the highest rating which can be awarded by Worksafe and is only issued when a rehab provider’s service is 10% higher than the benchmark for scheme outcomes across the industry.

This isn’t the first time our Victoria team has achieved a 3 star rating as they have achieved the same feat over the last 2 years by consistently delivering a high standard of service which coincides with one of our core values at Rehab Management, Quality.

One person who played a significant role in our Victorian team’s success is Rehab Management’s Head of Service Delivery, Sam Smith who believes the successful results are a reward for sticking to proven principles, “it all comes down to adhering to our core values, employ and retain the right people, keep our quality to a high standard and be as innovative as we can in order to deliver high quality results.”

Well done Victorian Team!

 

WORLD HEALTH DAY 2017

On average, we spend one-third of our lives at work, the time we spend at work can have a substantial impact on our mental wellbeing. The quality of relationships in the workplace is a significant factor that affects morale and overall job satisfaction. According to the latest findings from a report by Safe Work Australia:

  • The total cost of depression to employers is estimated to be $6.3 billion per annum.
  • Workers with severe depression took 20 times more sick days per month
  • Workers with psychological distress had a 154 per cent higher performance loss at work than those not experiencing psychological distress.

Having a good relationship with your manager has been found to minimise psychological health issues at work. At Rehab Management, we have a strong commitment towards maintaining the health and wellbeing of our staff. As a leader in occupational rehabilitation we provide a culture which fosters openness and awareness towards depression and psychological distress.

Along with our support services, we recognise national and international campaigns that focus on improving health and wellbeing. Today we are recognising and supporting @World Health Day.

We recognise the importance of strong communication lines to combat depression and today our People, Culture and Talent Coordinator ran a seminar on how to help managers recognise signs of distress in themselves and colleagues so that they can put strategies in place to support staff.

By providing the right training and prevention techniques for all staff and managers we equip our people to discuss mental health and have the skills to prevent distress more effectively thereby reducing the impact of depression.

References

Becher, H., & Dollard, M. (2016). Psychosocial Safety Climate and Better Productivity in Australian Workplaces. Adelaide: Safe Work Australia.

O’Sullivan, C. (2016, September 1). Train managers to deal with mental health problems at work. Retrieved from Personnel Today: http://www.personneltoday.com/hr/train-managers-deal-mental-health-problems-work/

TNS Social Research. (2014). State of Workplace Mental Health in Australia. North Sydney: Beyond Blue.


PEOPLE ARE OUR BUSINESS

Rehab Management has always had a strong focus on people. It is one of our core values which underpin the essence of our organisation and shape the way we deliver services, communicate and define our roles as representatives of the company. People are our business and as an extension of this value we are excited to introduce you to Rehab Management’s Talent Acquisition Specialists.

The Talent Acquisition Specialists are accountable for providing high quality cost effective recruitment and retention strategies, whilst assisting in the building of our employment brand in the market. They work closely with managers in an integral role to attracting and sourcing candidates to join our company.

Meet Our Talent Team

Julia Semmens

Julia is responsible for managing the full recruitment lifecycle across our senior roles, developing and maintaining talent pools and actively informing the market of new opportunities at Rehab Management.

Randall Brown

Randall's focuses on recruiting consultants across the business on a national scale. Concentrating on all disciplines of occupational rehabilitation, Randall ensures our recruitment process is efficient and streamlined to achieve the best possible results.

The goal of our talent team, aligned to our core values is to match quality candidates to our quality job opportunities. If you are interested in our employment opportunities, please contact our talent team This e-mail address is being protected from spambots. You need JavaScript enabled to view it


INTRODUCING OUR NEW QA MANAGER

We welcome Christina to our business as the National QA Manager. Reporting directly to our Managing Director, Marcella Romero, Christina will be responsible for implementing and monitoring the company’s quality management system which includes the management of ISO 9001 certification and NCF accreditation. She will be tasked with maintaining service accreditations, overseeing quality compliance across all aspects of the business and auditing company practices.

Christina is excited about her new opportunity; "I am excited to have joined the Rehab Management Team as the National Quality Assurance Manager because the role is strongly aligned with my focus on delivering high quality services. I believe achieving and maintaining quality in service delivery is the key ingredient to an organisation’s ability to become market leaders, sustain growth and diversity of services. I'm looking forward to working with the staff at Rehab Management to meet and exceed all organisational goals."

Christina’s wealth of experience will be a key asset in maintaining our highest company value – Quality: Excellence is our standard in all things.

Welcome Christina!


INTRODUCING OUR NEW NATIONAL COMMONWEALTH SERVICES MANAGER

We welcome Susie to our business as the National Commonwealth Services Manager. During her professional career, Susie has developed a strong understanding of the Safety, Rehabilitation and Compensation Act, 1988 (Commonwealth) and account management experience, with key strengths in her extensive knowledge of Commonwealth agencies and the Comcare framework.

Susie is excited about her new professional opportunity; “Rehab Management is a dynamic and growing company and I am grateful to now be a part of this great team. I look forward to contributing to the vast range of skills the company has to offer to ensure the company continues to provide the efficient and effective service for our customers,”

We share in Susie's enthusiasm and are excited to have a dedicated, passionate leader who can support us in our vision to be the number one and nation-wide market leader in occupational rehabilitation and provider of choice to our customers and people.

Welcome Susie!


 

REHAB MANAGEMENT ACHIEVES A 3 STAR RATING IN VICTORIA

At Rehab Management we are committed to consistently achieving results of a high standard. Last week, this was highlighted when we received confirmation of attaining a 3 star provider rating for Original Employer Services from the release of WorkSafe Victoria’s Occupational Rehabilitation Provider Benchmark Performance Report.

The achievement is testament to our Victorian team’s work ethic and commitment to providing a service which warrants these kinds of accolades.

WorkSafe’s  3 star rating is the highest rating that can be gained in Victoria and is only issued when a rehab provider’s service is 10% higher than the benchmark for scheme outcomes across the industry.

In achieving the rating, Rehab Management now ranks in the top 3 of 31 RTW service providers across the state who are all eligible to receive the same rating from Worksafe.

This isn’t the first time our Victorian team has achieved a 3 star rating. The same feat was achieved this time last year, reinforcing the company’s commitment to achieving consistent results in line with one of our core values, that being Quality.

Someone who has played a significant role in our Victorian team’s success is Rehab Management’s Head of Service Delivery, Sam Smith who believes the successful results are a reward for sticking to proven principles for achieving success.

“It all comes down to adhering to our key values, employ and retain the right people, keep our quality to a high standard and be as innovative as we can be. From here, high quality results should consistently be achieved.”

Recruitment and ensuring our employees’ mindset remains positive and that they are driven to succeed, also remains crucial to our company’s success.

“A key factor in achieving these results is identifying who the right people are we should have in company and keeping them engaged so that they want to achieve success for the company.”

Our Victorian team along with our teams across the country will use this achievement as further encouragement to provide high quality services to our clients with the aim of maintaining this 3 Star rating for year on year.

 


 

BENEFITS OF BOOSTING EMPLOYEE CONFIDENCE

At Rehab Management we place a great emphasis on building and subsequently maintaining our employee’s confidence as we know the benefits confident workers can bring to our company.

As noted by the American Management Association, “no matter how smart and skilled your employees are, if they lack confidence that they can make a difference or that their voice will be heard, they’ll perform below their potential.”

Here at Rehab Management we understand that building employee confidence requires more than giving the odd compliment to a co-worker.

Increasing confidence requires real conversation; learning about the process that went into completing a task, hearing about the challenges the employee faced, the ways in which they overcame the problem and their hopes for the future.

By doing this our employees are able to see how their presence and the work in which they produce is a valued asset to our company therefore, inspiring them to produce high quality work.

Merely telling someone they have potential will do little to bolster employee confidence.

As the American Management Association says when it comes to building employee confidence “timing is everything” therefore it is essential to develop the habit of rewarding outstanding employee behaviour as soon as it appears.

The American Management Association advises 7 ways managers can build employee confidence:

1. Acknowledge weaknesses, but play to people's strengths.

2. Don't assume people know how good they are.

3. When people do something very well, acknowledge it immediately.

4. Encourage people to “go public” about their achievements.

5. Help people identify their strengths and then find ways to capitalise on them.

6. Create small victories.

7. Plan for the future.

By using these tips as a guide, you or your company could join the likes of Rehab Management in realising the benefits that boosting employee confidence can have on workplace productivity.

References

"Building Employee Confidence". Amanet.org. N.p., 2017. Web. 23 Jan. 2017.

 


THE IMPORTANCE OF SUPPORTING UNIVERSITY GRADUATES

At Rehab Management, we place a strong emphasis on achieving a diverse workforce, therefore our objective is to recruit employees who represent a wide range of ages, backgrounds and cultures.

The New Year is upon us and having had a well earnt rest following years of study, January is the time we most often see a high number of recent University graduates submit applications for job vacancies.

Rehab Management acknowledges the importance of providing an opportunity to graduates and subsequently fostering their professional growth.

There are multiple benefits in recruiting recent graduates with The Undercover Recruiter reporting that graduates have “the ability to be trained and guided toward specific managerial roles.” Furthermore, we must realise that “Even though job positions need to be filled relatively quickly, a business should still consider the long term capabilities of their newest possible employee.”

It is statements like this that reinforce the idea that a strategically planned recruiting process focusing on the health of the company long-term will prove to be far more beneficial then filling a position out of haste. It is with this in mind that the RM Academy was launched.

This week Rehab Management welcomes six graduates who specialise in Occupational Therapy, Physiotherapy, Exercise Physiology and Psychology.

Rehab Management’s Head of People, Culture & Talent developed the RM Academy and says;

“An advantage of hiring graduates is the fresh approach and vigour they bring, often injecting new life into a workplace with their energy and enthusiasm for their first work environment.”

The initiative will see six recent University graduates be provided with a unique opportunity to learn the ins and outs of their field while being supported by a nation-wide national rehabilitation provider as they begin their careers. Four of these RM Academy members come from the regional towns of Port Macquarie, Coffs Harbour, Tamworth and Orange and bring with them a wide range of life experiences.

The intensive graduate development program was developed in order to enhance a graduates' capability in preparation for their career at RM whilst providing real and rewarding experiences with guidance from trusted and respected people within the workplace rehabilitation industry. Many graduates are drawn to a company because of its culture just as much as the career opportunity itself. People want to work where they will be happy, supported, rewarded and motivated.

“The RM Academy is a valuable bridge between university tertiary studies and working life. The three month program assists with easing candidates into the world of work and give them the skills necessary to become part of the larger team. Our RM Academy has a tailored mix training program to help provide valuable support and skills for graduates to help build their confidence in the workplace. We provide the right kinds of tools and training to ensure all our graduates can achieve career success through mentoring, peer support and e-learning.”

This is one of a number of ways in which Rehab Management is committed to creating a diverse workforce all while fostering new talent which will service our company for many years to come.

Sources: What are the Main Benefits of Hiring Graduates? (2013). Undercover Recruiter. Retrieved 16 January

 


OVERCOMING THE POST-HOLIDAY BLUES

Feel like the Christmas break is a distant memory? Here are 5 tips to help you avoid getting overwhelmed when it's time to come back to work after the holidays:

  1. Slow down, stay calm and take a deep breath. You won't finish everything on day one.
  2. Begin prioritising what's urgent and critical.
  3. Get an early win by focusing on completing ONE task until it’s done.
  4. Return to your pre-holiday routine or implement a new and improved one.
  5. Relive your holiday memories by reviewing your favourite photos or sharing your experiences with a co-worker or friend.

Let's get 2017 off to a great start! From the team at Rehab Management - Happy New Year!

Sources: https://twoplacescalledhome.wordpress.com/2011/07/06/leadership-focus-10-ways-to-return-to-work-after-holidays/

 


REHAB MANAGEMENT 2016 CHRISTMAS APPEAL

Working together to make a difference this Christmas!

This year, Rehab Management has again partnered with Mission Australia in our Annual Christmas Charity Appeal. This partnership has bene in place for 3 years and continues to be an anticipated national event within Rehab Management that encourages our staff to give back in the season of giving.

“Mission Australia works to reduce homelessness and strengthen communities across the country with the organisation this year helping 130,000 Australians get back on their feet by assisting to find housing, work and develop important life skills.

This Christmas 105,000 Australians will be homeless with 17,845 of these people being Children. In lieu of hampers, Rehab Management is partnering with the charity as part of the Kmart Wishing Tree Appeal. “

Rehab Management is committed to making a difference this Christmas in continuing to build our strong partnership with Mission Australia.

A big thank you to all staff that have made someone’s Christmas that little extra special this year.

 

Source: https://www.missionaustralia.com.au/


CUSTOMER RELATIONSHIPS - GROWING OUR PARTNERSHIPS THROUGH MUTUAL GOALS

Rehab Management prides itself on long-term customer relationships across a diverse range of business lines. We have strategically structured our business development team to have technical expertise across each customer business line to ensure we can provide a tailored service, specific to the customer’s needs.

In continuing our Commonwealth Agencies’ customer relationships, earlier this month we we’re fortunate enough to have two of the lead ORAMS panel agency (ATO) representatives visit our Surry Hills office. This gave us an opportunity to discuss our relationship further since being appointed to the panel and highlight some of the innovative and focused initiatives we have planned for 2017.

Gerard Peters and Chris Shephard from the ATO we’re also welcomed the opportunity to sit down and have a chat with our current Indigenous intern Jai, who is working with us over the Summer as part of his second internship with Rehab Management. This was a mutually rewarding interaction for our MD, Jai and the ATO representatives reinforcing a mutual commitment to corporate social responsibility and diversity in the workplace and planning future mutually rewarding initiatives as a provider on the ORAMS panel.

 

Pictured, Jai McAllister, Gerard Peters, Chris Shephard and Marcella Romero


ALLIANZ TASMANIA PANEL APPOINTMENT

D'Arcy Presenting on Tasmania's Growth

Too often focus is placed upon achieving economic success as opposed to strengthening team culture and building internal company relationships which are crucial to achieving long term success.

These ideas are reinforced by Rehab Management’s Tasmanian Manager D’Arcy Arnold who has played an integral role in securing a panel appointment with Allianz and assisted in growing Rehab Management in Tasmania.

“I am often drawn back to the belief that my role as Manager is not to look after the numbers but, to look after the people who look after the numbers.”

The appointment to the Allianz panel can be seen as a step in the right direction towards the continued growth of Rehab Management further highlighting our goal to become a leader in the Tasmanian workplace rehabilitation industry.

Despite the recent success of the Allianz panel appointment the Tasmanian team has worked hard to secure this relationship over the years.

“We had an unsuccessful application back in 2014 that was a learning experience for us however, it allowed for us to refocus and continue to strengthen our internal relationships which would in turn, strengthen our team and assist us in securing a place on the Allianz panel this time around.”

Championed by Rehab Management Rehab Counsellor (Jenna De Jong) and  the dedication of the Tasmanian team, earlier this year a refined and locally focused tender was lodged with Allianz.

“We took Allianz’s feedback from our 2014 application on board and came back with a fresh approach focusing on our company growth impact form a local perspective. “

The panel appointment is a significant achievement from Rehab Management’s initial presence within the Tasmania workplace rehabilitation industry. In 2013 consultations began, conducted by a small team (led by now Group Manager Sam Smith) who worked towards establishing and subsequently maintaining Rehab Management’s industry and customer relationships.

“The initial fly in fly out consultations allowed for a small team to start building industry relationships which have no doubt assisted us in getting to the position we are in today.”

These relationships fostered Rehab Management’s expansion in the years following with a permanent lease being solidified in 2014 allowing for Rehab Management to become a permanent fixture within the Tasmania workplace rehabilitation industry.

“The Allianz appointment and growth of the company in general is a result of Rehab Management’s commitment to establishing industry relationships, strengthening our team and placing an emphasis on organisational health.”

If you would like to become part of a people-centric  company focused on building and maintaining its customer relationships - click on the opportunity below to join our successful  Tasmanian team.

Rehab Counsellor/Psychologist
Launceston, TAS


 

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